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Thought Leadership from Expert Toolkit — Lessons Learned

Driving business transformation: Are your expectations realistic?

One of the most fundamental pillars underpinning a business initiative of any kind are the expectations that stakeholders have associated with it. Setting realistic expectations up front can mean the difference between success and abject failure. What expectations are you setting?

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3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

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4 business process improvement tools to lift your game

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.

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5 Easy-to-Learn But Powerful Business Analysis Tools

The team at Expert Toolkit have put their heads together to agree on 5 “simple but disproportionately powerful” business analysis tools that every analyst worth their salt should know and know how to use proficiently. Learn them, use them, master them and we are confident you’ll come back to them again and again. And yes, you will make a greater impact!

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The Low-Tech, High-Touch, Experimental Approach to Business Improvement

About to launch a major technology transformation program? Do you really understand the problem trying to be solved and objectives being sought? Have you evaluated lost cost, low-tech, "test and learn" solutions? Maybe you need to.

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