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What customers say
from 48 customer reviewsi love that and every part of my purchase...just i want to refund one item which i added twice by mistake...thanks
Saved me a lot of time - and helped me improve the quality of my presentations.
I found the Customer Experience Guru to be a great compilation of tools and techniques focussed on improving customer experience. Quite easy to pick up and apply - full of great templates and examples. Highly recommended.
The material in this book was exactly what I needed to think through and shape a change strategy for a large enterprise-wide business transformation programme.
A great compilation of tools and templates which have saved me many hours and helped me in my work role.
In depth and generally easy to pick up concepts and apply them.
Asked to take on some business analysis tasks at work and this has been super helpful.
Stumbled upon this book while searching for some tools to use at work on a transformation initiative. Found the templates very applicable and not too difficult to learn.
A huge time saver for me. The templates are great and instructions simple to follow. Happy with my purchase.
I found the material in this package to be most useful as I look to learn the basic skills and tools used by management consultants. I am moving into consulting for the first time in my career and this book has helped me understand many core concepts and frameworks.
I found the content to be very focussed and gave me the key points needed to bring about improvement.
