Saved me a lot of time - and helped me improve the quality of my presentations.

I found the Customer Experience Guru to be a great compilation of tools and techniques focussed on improving customer experience. Quite easy to pick up and apply - full of great templates and examples. Highly recommended.

The material in this book was exactly what I needed to think through and shape a change strategy for a large enterprise-wide business transformation programme.

A great compilation of tools and templates which have saved me many hours and helped me in my work role.

In depth and generally easy to pick up concepts and apply them.

Management Consulting Toolkit

Asked to take on some business analysis tasks at work and this has been super helpful.

Stumbled upon this book while searching for some tools to use at work on a transformation initiative. Found the templates very applicable and not too difficult to learn.

A huge time saver for me. The templates are great and instructions simple to follow. Happy with my purchase.

I found the material in this package to be most useful as I look to learn the basic skills and tools used by management consultants. I am moving into consulting for the first time in my career and this book has helped me understand many core concepts and frameworks.

I found the content to be very focussed and gave me the key points needed to bring about improvement.

easy to follow, easy to learn and easy to use. very good value for money - a lot of good things to study and use.

very useful tools and clear instructions make it easy to learn and apply which is great. i put the material to use immediately. thankyou.

This is beneficial to anyone wanting to learn more about customer markets, customer experience and how to improve.

For anyone looking to get a better understanding of key analytical methods use to size and capture markets, this is a great resource. Easy to follow with plenty of useful examples and references.

Very practical and easy to follow tools and techniques. The framework and automated mapping tool made my life much easier.

Just great. Extremely useful, comprehensive and easy to use. This material got me up to speed on a number of topics really quickly and I feel I can add so much more value to my employer than previously. Thank you!

just what I needed to accelerate some work I was doing for a client.

We used the material to implement new working practices and procedures into our supply chain operation - it has made a big impact.

A tonne of useful material here for anyone wanting to learn the basics of consulting - or just good business management skills. Very easy to follow and straightfroward to apply immediately.

The editable version great for saving time and being able to incorporate the templates into my own work.

Has changed the way I operate at work and given me an edge. So many useful tools and templates here - using them every day.

Concise and very easy to follow. Just what I was looking for.

Just great for learning the fundamentals of consulting. Have used many of these skills already! Thank you.

A great collection of tools. Easy to understand and use.

Management Consulting Toolkit

I use it every day in my work and can't tell you how much it has helped me.