Frequently Asked Questions
1. After I purchase a book or toolkit, how long until I receive it?
If you purchase a digital book or toolkit, you will receive a secure email within 5mins allowing you to download your product. If you ordered a print edition of one of our products you should receive it within 2-3 days.
2. I purchased a digital copy of a book and have not received it yet.
Typically customers receive an email notification with a link to download their digital book within 5 mins. If you have not received the email, please check your spam folder. If the email is not in your spam / junk folder please contact us at firstname.lastname@example.org quoting your order number.
3. Who creates the material? Where does it come from?
All material on experttoolkit.com has been created by professionals who have spent their careers in top tier management consulting and strategy firms or working in the highest levels of blue chip organizations. They create material for publication on experttoolkit.com so that the best tools, templates, frameworks and materials can be accessed by anyone or any organization looking to lift their capabilities.
4. Do you offer special pricing for universities and education institutions?
We offer significantly discounted pricing for universities and other educational institutions who wish to use our material for library or teaching use. Reach out to us via email or phone and we'd be happy to help set you up with a customized product that suits your needs. We can also provide free paperback desk copies for teacher / professor review.
5. How do I receive a refund?
Simply drop us an email at email@example.com quoting your order number and we will promptly offer a full refund – no questions asked.
Books & Toolkits
1. I purchased a book on the website – can I use it to train people in my team?
If you are planning on using an Expert Toolkit product to train people in your organization, we request that you purchase an Enterprise License covering the number of end users that you are seeking to train and have use of the material. Non enterprise license purchases are bound by our User Agreement. Please contact us and we will work out a package that suits your needs and gives you the freedom to use the material for training. We also provide train-the-trainer sessions with each Enterprise License to ensure that your team and organization is getting the most out of the material.
2. I purchased a toolkit on the website, can I share completed templates with my client?
If you are planning on using an Expert Toolkit with your clients, we request that you purchase an Enterprise License covering the number of end users that are planning on using the material and wanting to share it with clients. Non enterprise license purchases are bound by our User Agreement. Please contact us and we will work out a package that suits your needs and gives you the freedom to share templates and their modifications with clients. We also provide train-the-trainer sessions with each Enterprise License to ensure that your team and organization is getting the most out of the material.
3. Do you offer paperback versions of the books and toolkits?
We do offer paperback versions of our books and toolkits – primarily through Amazon, although most customers seem to prefer digital versions. As we are continually enhancing our products, the best way to ensure that you have the latest content is to purchase the digital version as we do not update the paperback versions as frequently.
4. I am not sure which book is right for me.
We suggest looking at our book guide which provides a summary of the individual titles that are contained in each book or toolkit. If you are still unsure, please contact us and we will be glad to help you choose the right book or toolkit based on your situation and objectives.
5. I received the link via email to download my digital product – but it is telling me the link is expired.
After purchasing a digital product you will receive a secure link that can be used up to 3 times. If you lose the email or the link is giving you a message that it is expired or the maximum download limit has been reached, let us know and we will issue you a new link.