Blog — Transformation

An operating model is a representation of the way an organization conducts its business, including its structure, processes, and resources. It outlines how the organization functions and delivers value to its customers and stakeholders. This article from the team at Expert Toolkit will help you understand the value of an operating model and they key components to consider when making an operating model.

Change management is important in business transformation by helping an organization smoothly transition from their current state to a desired future state. Effective change management can help minimize disruption to the business and ensure that the changes are successfully implemented and adopted. In this article the team at Expert Toolkit talk about the benefits of good change management and some key best practices to ensure your transformation is a success.

One of the most fundamental pillars underpinning a business initiative of any kind are the expectations that stakeholders have associated with it. Setting realistic expectations up front can mean the difference between success and abject failure. What expectations are you setting?

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

Running a large transformation program is difficult and the odds of success are not on your side. Role modelling these 5 leadership behaviors will help you taste the champagne of success at the end of journey.