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Pain Point Analysis Guide & Template

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A proven approach for representing, assessing and prioritizing the critical issues impacting a business process.

Pain Point Analysis is a method for assessing the issues impacting the performance of a business process by considering the relative weighting of process issues across two dimensions. The analyst can choose the most relevant dimensions, however a typical combination is impact or severity combined with volume or frequency.

Pain Point Analysis is a useful tool when assessing the current state performance of a business process and seeking to identify areas to focus remediation activity based on the likely return on effort. In other words, where will improvement time and resources reduce the most process pain.

Typically, processes will under perform across a range of areas – and a structured method for determining where to prioritize effort is critical to any process improvement exercise. Using Pain Point Analysis, a business analyst can guide an organization to agree on where maximum pain is being experienced and therefore where it is most essential to focus improvement effort and resources.


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