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The Customer Experience Guru

  • $1999

Learn the skills and tools essential for delivering customers a better experience.

The Customer Experience Guru contains over 150 pages detailing 10 essential customer-focused tools and skills for anyone wanting to improve their customer experience improvement knowledge and capabilities. Once you master these methods, you'll be able to help any organization deliver better experiences for their customers.

These are the tools and techniques used by experts and this bundle has been built by experts. Here's what you get: 

  1. How to do SIPOC Modelling
  2. How to use the 5 Whys Method
  3. How to use the Voice of the Customer Method
  4. How to Engineer Customer Requirements
  5. How to use Kano Analysis
  6. How to use the House of Quality
  7. How to  conduct Hypothesis-based Analysis
  8. How to do Brown Paper Process Mapping
  9. How to perform Customer Value Analysis
  10. Customer Experience Design Framework

You also receive our "ready to use" House of Quality requirements analysis tool with detailed usage instructions and an editable template for the Customer Experience Design Framework.

With these tools and knowledge you will be able to lead any organization towards a path of delivering more value to customers and better experiences more consistently. In an age when customer expectations are increasing and preferences are changing, organizations are scrambling to do better - they are looking for high performing customer experience analysts to help them get there.

This product contains the guides, templates, best-practices and expert tips to help you become a highly competent customer experience improvement practitioner without wasting any time. Watch this video for a brief walkthrough of what you get in The Customer Experience Guru.

These tools will make you a better customer experience analyst or your money back!

All Expert Toolkit Products come with a complete money back guaranteeThe team at Expert Toolkit are so confident that The Customer Experience Guru will make you a better customer experience analyst that we offer a complete money-back guarantee if you are not 100% satisfied. Buy it, use the tools and if you’re not completely satisfied, let us know and we’ll issue you a prompt refund.

You will receive a secure link to your product within 5 minutes of your order.

If you wish to use this product with your team, your clients or among multiple users in a business context please contact us for an Enterprise License. Products purchased directly through are strictly for personal use by a single user per our User Agreement.

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