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Step-by-Step Guide: The House of Quality

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Work out what requirements are the most valuable to customers and how to deliver them with the House of Quality.

The House of Quality is one of the most versatile and powerful methods for developing and prioritizing customer requirements. It's a favorite of the team at Expert Toolkit because of its ability to bring structure, focus and collaboration to the process of developing high quality requirements that will deliver what matters to the customer. In this Expert Toolkit Guide you'll learn:

  • The essentials of Quality Function Deployment and House of Quality
  • The purpose of House of Quality and how it adds value in a business context
  • Step by step the process for building a House of Quality to support customer requirements development

    The House of Quality approach translates "what the customer wants" into "how to deliver what the customer wants". It connects the business and technical in a very structured and methodical approach. This guide will walk you through every step of building a House of Quality so you will be building your own in no time and making a huge impact 

    This How-to Guide is available online to our Premium Members. It is not available for separate purchase for non-members but is included in our Customer Experience Guru Book. Browse the complete collection of Expert Toolkit Books to find the right one for your needs.


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