Customer Experience Excellence Training (Private Class)
Learn the fundamentals of creating great experiences for your customers
This comprehensive training program will help you understand how to create the best experiences for your customers. We will cover 10 topics that are essential to diagnosing customer experience problems and creating truly memorable experiences for your customers.
- What is Excellent Customer Experience?
- An overview of Customer Experience Design
- Tapping into the Voice of the Customer
- Understanding Customer Value Analysis
- Using SIPOC Modelling to create a better Customer Experience
- What about Customer Journey Mapping?
- Proven methods do deliver tangible improvements to your Customer's Experience
Use the Schedule Your Time button to book an Introductory Call with one of our training leaders to discuss your requirements, confirm the class components, attendees and schedule the date and time for the actual delivery of the training class. This Introductory Call will be conducted over Zoom and an invitation will be sent to you automatically when you book your time.
Training Class Parameters
- Duration: 4 hours
- Format: Virtual via Zoom
- Language: English
Each Participant Receives
- Digital Learning Guide
- Editable Tools & Templates
- Certificate of Completion
- All Expert Toolkit classes are delivered by a senior practitioner with 20+ years experience advising and training leading organizations on the topic of the class.
- Our classes are based on a defined syllabus however we will do our best to customize the training to address specific concerns and objectives of your business.
- 0% due at time of booking Introductory Call.
- 60% due after Introductory Call and confirmation of class date and time.
- 40% due within 7 days of class delivery.
All students must have their own computer with audio and video capabilities and a high speed internet connection.
"Great class. Well facilitated by Sam and we covered some very useful concepts." Jean - Retail Customer Experience Lead
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