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How to Conduct DILO Analysis Studies

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Learn the fundamentals of this powerful direct observation analysis method

    DILO analysis studies are a robust, flexible and easy-to-use method for obtaining a richer picture of performance for business processes, functions or just any about operating unit. This Expert Toolkit Guide will give you what you need to be able to conduct a DILO study effectively and use it to drive business improvement.

    • The characteristics of a good DILO study and the key considerations to make your DILO study successful.
    • Tips, examples and best practices for conducting a DILO.
    • A four step process for conducting DILO studies - from scoping, preparation, observation to analysis, 
    • Sample templates for scoping, planning, information capture and analysis.

    DILO analysis studies are a powerful tool for anyone looking to make an impact in the areas of process improvement, productivity, through-put, cost reduction and customer experience. Get out of the meeting room and conduct a DILO study - see how things are actually performing and use real data to identify practical improvement opportunities.

    Document Length: 20 Landscape Pages
    Document Format: PDF

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