Well structured and instructed, easy to use tools. Keep me posted on new tools.
I found the Customer Experience Guru to be a great compilation of tools and techniques focussed on improving customer experience. Quite easy to pick up and apply - full of great templates and examples. Highly recommended.
The material in this book was exactly what I needed to think through and shape a change strategy for a large enterprise-wide business transformation programme.
A great compilation of tools and templates which have saved me many hours and helped me in my work role.
Stumbled upon this book while searching for some tools to use at work on a transformation initiative. Found the templates very applicable and not too difficult to learn.
A huge time saver for me. The templates are great and instructions simple to follow. Happy with my purchase.
I purchased this as I am moving into consulting after a long career in management. Like some of the comments below, the book is really easy to follow, but is rich with information and new concepts to learn and master.
I found the material in this package to be most useful as I look to learn the basic skills and tools used by management consultants. I am moving into consulting for the first time in my career and this book has helped me understand many core concepts and frameworks.
I found the content to be very focussed and gave me the key points needed to bring about improvement.
easy to follow, easy to learn and easy to use. very good value for money - a lot of good things to study and use.
very useful tools and clear instructions make it easy to learn and apply which is great. i put the material to use immediately. thankyou.
Have read a lot of business improvement or process improvement books over the years and this is definitely one of the best. Easy to read and easy to apply.