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About Expert Toolkit

Who is Expert Toolkit?

Expert Toolkit has been created by a team of professionals who have spent their careers building, running, growing, improving and transforming businesses around the world. The Expert Toolkit team has extensive experience working with corporations across a range of sectors in more than 10 countries. From start-up to blue-chip - across retail, technology, telecommunications, manufacturing, travel, energy, banking and government our team has a passion for making businesses work better, improving the lives of the people working in these businesses and sharing the lessons they have learned along the way.

Our Mission

Expert Toolkit is here to help individuals and teams working independently and within organizations make a greater impact. Whether you are an independent contractor, business leader, business analyst, external adviser or pro-bono volunteer we can help you deliver more value, in less time using proven practices.
Our mission is straightforward:
To provide access to the best, most proven management tools, frameworks, templates and techniques to empower individuals and teams to deliver incredible results. To make a greater impact!


It's hard to overstate the value of having good, proven business tools in your tool chest. Like any professional applying their trade, the right tool for the job is paramount. The whole purpose of Expert Toolkit is to provide anyone, anywhere, anytime access to the right tools and knowledge for addressing business situations, problems and opportunities. For too long these tools have been hidden, kept secret or locked behind the walls of consulting firms, strategy houses or expensive MBA programs.

The problem is that many people don't know what tools exist, don't know which tool to use for which situation or simply don't have access to them. There is a layer of mysticism and fear around some of these tools and techniques. People are quite often intimidated by them. If you are looking to understand the practices of exceptional business leaders, analysts, advisors and consulting organizations, we are here to help lift your proficiency.

Most people working in the business world want to make a difference, want to deliver value and results as quickly and efficiently as possible. However, time is wasted seeking information, looking for tools, recreating tools and frameworks – reducing the level of impact that you can make. Why spend hours building something from scratch on your own, or searching for knowledge that might not be the best thinking available. Within minutes you can have the knowledge and tools you need to get any job done and done right, without wasting any time.

What we offer

We offer access to a vast and growing library of tools, templates, frameworks and techniques that are proven to deliver value across wide range of organizational environments, markets and challenges. These are what the experts use and they have been created by experts. We are democratizing this knowledge, with a focus on 4 areas:

Strategy and Planning Products by Expert Toolkit Strategy and Planning – A range of tools, guides, frameworks and templates to support business planning, business analysis, market assessment, competition analysis, strategy development, value chain analysis, financial performance improvement, business planning, operating model design, mergers, acquisitions and more. 
Customer Experience Products by Expert Toolkit Customer Experience – A comprehensive set of tools, guides and methods to assist businesses and individuals seeking to create a great experiences for their customers across all channels and product lines. From customer experience diagnosis to customer experience design, our range of tools are proven to help lift customer advocacy.
Business Excellence Products by Expert Toolkit Business Excellence – An extensive set of methods and techniques proven to help businesses perform better – more productively, more efficiently, higher quality, faster moving, more agility and with less waste. These tools help inject best practice into any operation and will support taking any business to the next level of performance.
Business Transformation by Expert Toolkit Business Transformation – Transformation is fraught with challenge. Leverage our guides, templates and insights to help design and deliver a successful transformation program. Our tools span transformation design, transformation strategy, transformation planning and transformation execution. They encompass culture, technology, organization and processes. Leverage our tools to make your transformation endeavor successful. 


For individuals, there are two primary ways to access the contents of Expert Toolkit's extensive library:

  • Books & Toolkits are instantly downloadable and provide targeted tools, templates, frameworks, best practices, learning guides and instructional material focused on specific areas - such as customer experience, management consulting, business strategy, operations improvement and business analysis. Some of our books offer editable versions to allow you to customize our material for your own environment. 
  • Premium Membership provides unlimited, on-demand online access to the entire Expert Toolkit library. Our library is extensive and expanding on a regular basis. Premium members also receive discounts and exclusive promotional offers.

We offer a variety of standard options for businesses, universities and not-for-profits wishing to license the tools, templates, frameworks, guides and training material contained in the Expert Toolkit library. We also offer fully customized licensing solutions, white-label and branded licensing.

For universities, not-for-profit organizations we offer substantial discounts on product licensing and services.

Contact Us

For questions, inquiries or feedback, please email us at or use the chat option at the bottom of your screen.