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Skills

Confidence is a skill

Confidence is often seen as a trait that one either possesses or lacks. But the reality is that confidence is a skill that can be developed and nurtured, just like any other. If you're just starting out in your career, here are five practical suggestions for developing confidence early in your career.

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The art of providing constructive feedback

Constructive feedback is a way of communicating observations and opinions about someone's work or behavior in a way that is meant to be helpful and supportive. It should focus on specific behaviors or actions, and should be given in a way that is respectful and non-judgmental.

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Are you managing your stakeholders effectively?

Stakeholder management is the process of identifying, analyzing, and managing the interests and concerns of individuals or groups who may be affected by or have an impact on an organization. Learn the art and science of good stakeholder management in this article by the team at Expert Toolkit.

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3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

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How to use creativity in business analysis and transformation

The data-driven, process-oriented business world can leave creativity behind. Let Expert Toolkit show you how to combine process, structure AND creativity.

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