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Learn new skills — Lessons Learned

The art of providing constructive feedback

Constructive feedback is a way of communicating observations and opinions about someone's work or behavior in a way that is meant to be helpful and supportive. It should focus on specific behaviors or actions, and should be given in a way that is respectful and non-judgmental.

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The importance of good change management

Change management is important in business transformation by helping an organization smoothly transition from their current state to a desired future state. Effective change management can help minimize disruption to the business and ensure that the changes are successfully implemented and adopted. In this article the team at Expert Toolkit talk about the benefits of good change management and some key best practices to ensure your transformation is a success.

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Building strong client relationships

When a client feels that they can rely on their consultant, collaboration rises to a level that maximizes the ability to create value. Therefore, it’s clear to be a truly great consultant or advisor, building and maintaining relationships is essential. As a consultant striving to be your best, if you feel an issue is highlighting relationship weaknesses, consider a few ways to change it for the better:

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3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

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4 business process improvement tools to lift your game

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.

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