Skills — Lessons Learned

A 10-Step Plan for New Leaders: Becoming a High-Performing Leader

This article provides a 10-step plan for new leaders aiming to excel in their roles. The guide navigates through various facets of leadership, starting from self-assessment to vision setting, effective communication, team building, embracing diversity, and finally, leading by example. The goal of this blueprint is to help transform new leaders into high-performing, inspiring figures capable of guiding their teams towards shared success.

Confidence is a skill

Confidence is often seen as a trait that one either possesses or lacks. But the reality is that confidence is a skill that can be developed and nurtured, just like any other. If you're just starting out in your career, here are five practical suggestions for developing confidence early in your career.

The art of providing constructive feedback

Constructive feedback is a way of communicating observations and opinions about someone's work or behavior in a way that is meant to be helpful and supportive. It should focus on specific behaviors or actions, and should be given in a way that is respectful and non-judgmental.

3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience.

4 business process improvement tools to lift your game

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.