Skills — Expert Knowledge

A 10-Step Plan for New Leaders: Becoming a High-Performing Leader

This article provides a 10-step plan for new leaders aiming to excel in their roles. The guide navigates through various facets of leadership, starting from self-assessment to vision setting, effective communication, team building, embracing diversity, and finally, leading by example. The goal of this blueprint is to help transform new leaders into high-performing, inspiring figures capable of guiding their teams towards shared success.

3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience.

4 business process improvement tools to lift your game

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.

The low-tech, high-touch, experimental approach to business improvement

About to launch a major technology transformation program? Do you really understand the problem trying to be solved and objectives being sought? Have you evaluated lost cost, low-tech, "test and learn" solutions? Maybe you need to.

The 7 steps of competitor analysis

Competitor analysis is a proven method for assessing the competitive landscape in a given market and using the information to shape strategy. Any strategic advisor, business consultant or business leader worth their salt needs to know how to drive a targeted competitive analysis exercise. The team at Expert Toolkit share their 7 step process for doing it right.