Skills — Expert Knowledge
A 10-Step Plan for New Leaders: Becoming a High-Performing Leader
3 steps to creating better customer experiences
Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience.
4 business process improvement tools to lift your game
Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.
The low-tech, high-touch, experimental approach to business improvement
About to launch a major technology transformation program? Do you really understand the problem trying to be solved and objectives being sought? Have you evaluated lost cost, low-tech, "test and learn" solutions? Maybe you need to.
The 7 steps of competitor analysis