Learn new skills — Expert Knowledge

Building strong client relationships

When a client feels that they can rely on their consultant, collaboration rises to a level that maximizes the ability to create value. Therefore, it’s clear to be a truly great consultant or advisor, building and maintaining relationships is essential. As a consultant striving to be your best, if you feel an issue is highlighting relationship weaknesses, consider a few ways to change it for the better:

3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience.

4 business process improvement tools to lift your game

Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.

The 7 steps of competitor analysis

Competitor analysis is a proven method for assessing the competitive landscape in a given market and using the information to shape strategy. Any strategic advisor, business consultant or business leader worth their salt needs to know how to drive a targeted competitive analysis exercise. The team at Expert Toolkit share their 7 step process for doing it right.

Why you need a project business case

Planning a major transformation project? Here are the reasons you need a business case and how it can help your project succeed - Insights by the team at Expert Toolkit