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Skills — Business Consulting

The power of the 7S Framework

The 7S Framework, developed by McKinsey & Company, is a tool to align the various elements of an organization to improve performance. It consists of seven elements: strategy, structure, systems, shared values, style, staff and skills. The framework is best used in situations of significant change and requires significant time and expertise to implement effectively. The purpose of the blog is to provide an overview of the 7S Framework, including its origins, components, and steps for use, as well as the benefits and limitations of its implementation.

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The art of providing constructive feedback

Constructive feedback is a way of communicating observations and opinions about someone's work or behavior in a way that is meant to be helpful and supportive. It should focus on specific behaviors or actions, and should be given in a way that is respectful and non-judgmental.

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Are you managing your stakeholders effectively?

Stakeholder management is the process of identifying, analyzing, and managing the interests and concerns of individuals or groups who may be affected by or have an impact on an organization. Learn the art and science of good stakeholder management in this article by the team at Expert Toolkit.

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3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

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