Get your copy of the Customer Guru on Kindle.
The Kindle edition of the Customer Guru Expert Bundle is now available for purchase on Amazon. For all of you Kindle lovers, you can now get the best management consulting tools for customer experience improvement right on your device.
This Expert Toolkit Bundle is a compilation of 10 tools, methods, guides and frameworks targeted at anyone who wants to become highly proficient in driving customer value, delivering better experiences to customers and creating advocates.
- The Essentials of SIPOC Modelling
- Guide to the 5 Whys Method
- Guide to the Voice of the Customer Method
- Guide to Customer Requirements Engineering
- Introduction to Kano Analysis
- Step by Step Guide to House of Quality
- Guide to Hypotheses-based Analysis
- How to be a Great Facilitator
- Brown Paper Process Mapping
- Mastering Customer Value Analysis
The contents of the bundle are by no means exhaustive, but they will provide a solid foundation to build upon for anyone moving along the journey to customer excellence mastery. The included tools have really stood the test of time, and the team at Expert Toolkit believes they will continue to be relevant, powerful and add value in the hands of the competent practitioner.
We hope you find the contents of this bundle useful. Please contact us if you have any questions or feedback, or if we can help you craft a tailored training or delivery program for your organization.
Don't waste any more time using the wrong tools, or trying to make it up as you go along. With tools from the team at Expert Toolkit you will deliver better results, faster and with less frustration. You'll make a greater impact!