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Insights from the Expert Toolkit Team — Business Improvement

3 steps to creating better customer experiences

Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience. 

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The Low-Tech, High-Touch, Experimental Approach to Business Improvement

About to launch a major technology transformation program? Do you really understand the problem trying to be solved and objectives being sought? Have you evaluated lost cost, low-tech, "test and learn" solutions? Maybe you need to.

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