Insights from the Expert Toolkit Team
Providing an exceptional experience for customers is a core objective for any business serious about growth, brand expansion and financial performance. It’s a complicated mission though, with many traps and obstacles to be encountered along the way. The team at Expert Toolkit share 3 tangible and proven steps you can take for improving any customer experience.
- Tags: Best Practices, Business Analysis Tools, Business Consulting, Business Improvement, Customer Experience, Expert Knowledge, Lessons Learned, Process Excellence, Team Insights, Transformation
Many ways exist to improve business processes – some more effective than others. In this blog, we will take a deeper dive into the world of process improvement - highlighting 4 process improvement tools that can help you make a greater impact: Value Stream Mapping, Jidoka, Pain Point Analysis and Failure Mode and Effects Analysis.
- Tags: Best Practices, Business Analysis Tools, Expert Knowledge, Lessons Learned, Process Excellence
About to launch a major technology transformation program? Do you really understand the problem trying to be solved and objectives being sought? Have you evaluated lost cost, low-tech, "test and learn" solutions? Maybe you need to.
- Tags: Business Improvement, Expert Knowledge, Innovation, Lessons Learned, Process Excellence, Team Insights